Frequently Asked Questions
HOW MUCH IS THE TOUR?
Family Package (2A & 2C) $635
Private Charters $7,160
HOW MANY PASSENGERS ARE ON THE VESSEL?
WHAT ARE YOUR DEPARTURE DATES?
Wildcats has the ability to depart 7 days per week however the lay days for the crew are usually Tuesday and Wednesday. Weekends are the busiest so please book ahead early.
WHAT DO I NEED TO BRING?
Sunscreen, sunglasses, towel, and a hat
Practical clothing and footwear (warmer clothing for in winter)
Wind or waterproof jacket
Camera (underwater one if you wish)
Credit Card for drinks
WHAT'S INCLUDED IN THE TRIPS?
Morning snack/ lunch/ afternoon snack
Mask/Snorkel and Fins, including a lycra suit (prescription masks not included)
Use of Paddleboards (4 only)
Park fees and fuel levy
Fully trained staff
A fully licensed bar opens at 10am and closes at 4pm
We do sell additional snacks on the boat for purchase.
WHERE DO WE CHECK IN?
WHERE: 1/48 Mulherin Drive Mailbox 18, Mackay Harbour QLD 4740 – (Next to George’s Thai)
WHEN: No later than 8.45am on the day of departure. Check in opens at 8.30am
WHAT NOT TO BRING
Large bags or suitcases
Plastic bags (can kill our marine life)
WHERE DOES WILDCAT GO?
Wildcat has no fixed itineraries for our scheduled departures. The guests’ desires are considered on the day but we need to factor in weather and tidal conditions to ensure that everyone onboard enjoys their tour. Upon boarding, the crew will inform you of the day’s schedule.
WILL I GET SEASICK?
Our vessels are custom built for Mackays conditions. We boast wave-piercing technology for a smoother ride. If you do suffer from travel sickness, please come prepared with your own travel sickness medication. Our trained crew will assist as much as possible in making you comfortable, but they are legally not allowed to provide you with medication to alleviate the problem.
WHERE CAN I PARK MY CAR?
Mackay Marina Village has plenty of parking available for FREE
WHAT EQUIPMENT WILL BE PROVIDED?
Masks/ snorkel and fin hire are inclusive within the price with an exception to prescription masks.
Due to our permits, the snorkelling locations are in calm bays throughout the islands around the Mackay area. Snorkelling life jackets and floating noodles are provided as snorkelling aids if required.
Lycra suits are provided free of charge year-round to all guests. The full-length lycra suits will prevent UV exposure and significantly reduce your risk to marine stingers. These will be provided before boarding and are compulsory to wear during certain months of the year. In the cooler months we have short 2mm wetsuits for buoyancy and warmth
DO YOU CATER FOR SPECIAL DIETARY REQUIREMENTS?
We do our best to provide gluten-free, dairy-free and vegetarian options on board; however, we take no responsibility for food contamination (traces of gluten touching non-gluten, meat handling, vegetarian etc). Unfortunately we are unable to cater for vegans.
Passengers with anaphylactic allergies/reactions must carry an epi-pen or appropriate medication.
DO YOU OFFER PICKUPS AND DROP OFFS?
No sorry please make your own way to the marina. Parking is free. Buses times are also available from around the region.
WHAT WILL THE WEATHER BE LIKE?
Our winter months run from May – September and are usually unbeatable in terms of weather. We recommend a warm coat to shield you from the wind after a snorkel during this time.
Our summer months, which run from November – March, can be hot and humid with passing thunderstorms. Our vessels are custom built for the Mackay conditions.
DO I NEED TRAVEL INSURANCE?
We strongly encourage guests to have travel insurance that includes the following coverage for the following situations: Damaged property, medical emergencies including ambulance cover, travel cancellation, and interruption
What is your wheelchair accessibility?
Wildcat Mackay is wheelchair accessible with a specific safety strap installed on the boat. We also have a ramp straight onto the boat. Please contact our friendly reservation staff for more information.
WHAT IS YOUR CANCELLATION POLICY?
Normal tours: Cancellations made less than 24 hours before departure (Wildcat) will result in complete forfeiture of the full price.
Private Charters: Cancellations made less than 14 days before departure (Wildcat) will result in complete forfeiture of the full price. A deposit is due to secure the date for all private charters.
WHAT IS YOUR TERMS AND CONDITIONS?
Wildcat Mackay: All prices are per person in AUD and include GST, National Park and Great Barrier Reef Marine Park entry fees, professional skipper, host and use of snorkelling equipment and lycra suits.
Normal Tours: Cancellations made less than 24 hours before departure (Wildcat) will result in complete forfeiture of the full price.
Private Charters: Cancellations made less than 14 days before departure (Wildcat) will result in complete forfeiture of the full price.
We reserve the right to substitute vessels without notice at any time for any reason. We recommend you take out travel insurance covering illness, injury, loss of personal goods and the inability to travel due to weather. Clients should note that adventure travel involves risk. Whilst we make every effort to safeguard guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. All cruises are subject to weather and the vessel operator’s discretion. Please allow extra time to travel during the wet season (Dec-May) as we occasionally have road closures due to flooding. At certain times of the year, ‘dangerous’ jellyfish inhabit these waters and passengers should take care for their own safety. Passengers entering the water do so at their own risk and the owner of the vessel will not be liable for any personal injury, illness, death or any other consequences whatsoever of passengers being stung by jellyfish. To minimise this risk, you will be provided with a full-length protective ‘Lycra Suit’ to wear whilst swimming and snorkelling during the cruise. Accordingly, Wildcat Mackay shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any injury to person or property which is suffered or sustained by any passenger as a result of participating in any of its on water adventures, except for any liability which cannot be excluded by law.
Red Cat Adventures ABN 56747506028
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07 4946 4444
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